“Participants learned helpful ways to be better managers of conflict and Sherry’s facilitation of the DiSC Instrument enriched the day.”

Jenna McGraw
Director of Management Development
Hilton Hotels of New York City

Conflict Resolution

Overview

This personalized, hands-on workshop offers people useful strategies for preventing, managing, and resolving conflict. Each person receives a personalized, in-depth 23-page report administered on-line. This report offers feedback on each person’s communication and conflict styles. Participants learn a new conflict resolution process and apply it to a personal real-life conflict resolution situation.

Highlights

• Feedback on each person’s strengths and areas to work on in managing conflict
• A simple road-map for resolving conflict
• Developing conflict style flexibility
• Constructive vs. destructive conflict
• “Power Questions” to ask while in conflict
• What to say during conflict
• “Talking Points”—a preparation tool for planning conflict resolution
• Language tips that prevent conflict
• 10 Tactics for being diplomatic

The Individual Report includes:

• A 23-page summary of each person’s strengths and challenges as a manager of communication and conflict
• Behavioral changes needed to manage others’ different conflict styles

Pre-Work

Each participant completes an on-line, 10-minute, behavioral questionnaire

Participants’ Workshop Activities

• Discuss 3 video clips that demonstrate powerful strategies for resolving conflict
• Practice a real-life conflict while applying new skills and the “Reality Practice” technique
• Create a conflict resolution plan for managing a real-life conflict scenario